Returns Policy 

We aim to provide you with quality products and service at all times, however if you have purchased and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.

Returned items must be in new, unworn condition, with all the tags still connected to the item.

 

We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer.
Unfortunately we do not accept returns for earrings for hygiene reasons. 

We will refuse returns of items where it's obvious that the above conditions have not been met.

IS POSTAGE FOR RETURNS FREE? 
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received..

We recommend you send your package on a tracked service so you are able to track the whereabouts of your return.  We are not liable for returns lost in transit that have not been tracked.

Any exchanges will be sent back to the purchaser for FREE.

I HAVE RECEIVED AN INCORRECT ORDER. We're so sorry if you have received an incorrect item in your order, let us know straight away by contacting our Customer Care team at Shayhira@outlook.com.

 

We aim to reply to you within 48hrs.
*Please note, you will refunded the same way of your method of payment  

 

Thank you.