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1) Returns

We accept returns for eligible items within 14 days of delivery, provided the item is:

- unused, unworn, and in original condition

- in original packaging (where applicable)

- returned with any accessories/parts included

 

To request a return, email shayhira@outlook.com with your order number and the reason for return. We’ll reply with return instructions.

 

2) Return Shipping

Customers are responsible for **return shipping costs**. We recommend using a tracked service, as we can’t guarantee receipt of returned items.

 

3) Refunds

Once your return is received and inspected, we’ll let you know the outcome. If approved, your refund will be issued to the original payment method.

 

Refund timing:

- We process approved refunds within 7 business days after receiving the return.

- Your bank/payment provider may take additional time to post the refund.

 

 4) Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

If an item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund under the Australian Consumer Law.  

Contact us at shayhira@outlook.com with your order number and photos, and we’ll work with you to resolve it.

 

5) Non-Returnable Items

Unless required by law, we don’t accept returns for:

- items that have been worn/used

- items returned outside the 14-day window

- items not in original condition (e.g., damaged due to misuse)

 

6) Exchanges

If you’d like an exchange, contact us at shayhira@outlook.com. Exchanges are subject to stock availability. Return shipping is the customer’s responsibility. 

 

7) Cancellations

If you need to cancel an order, contact us as soon as possible at shayhira@outlook.com.

If the order has already shipped, you’ll need to follow the return process above.

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8) Shipping

All orders will be sent out within 7 business days and you will receive an automated tracking number via email.

 

Questions Email us at shayhira@outlook.com.